• DOS/DDOS (Network Abuse)
• Adult Content such as pornography pictures, videos etc.
• Copyrighted content such as videos, images, documents etc.
• Anime ripping off videos from other sites (if you made the material you may host it on our site).
• Proxies- Proxies are not allowed what's so ever.
• Botnets/IRC Bots.
• Other illegal sites (adult, leeching etc.)
24 Hours support is based on resolving the ticket within the 24 hours mark. Please note some issues may require more than 24 hours (i.e. transfer of content) Response time can take up to 60 minutes. If we believe the issue is going to take more than 24 hours we will respond in the ticket and give the reason.
Responsibility for Content
You, as Coolsam Webhosting Solution’s client, are solely responsible for the content stored on and served by your Coolsam Webhosting Solution’s account. If you’re a reseller you are responsible for your customers account. Account of yours or your customer will be suspended or terminated if broken the terms of service.
Spam / Unsolicited Mass E-mail:
The sending of Unsolicited Commercial Email (SPAM) through our servers promoting any website or through third party servers promoting a website hosted by us can result in the suspension or termination of the customer’s web hosting account without refund. Mailing lists may be operated as long as individuals choose to subscribe to receive mailings via clear 'opt in' methods and a strict removal procedure is published in all mailings. 'Safelists' and other advertising related mailing lists may not be operated; any complaints received are taken seriously and will be investigated in the time.
PTE, PTR, and other email sending website are allowed, but must maximize the server usage and must have a valid mailing list just in case if requested for verification. We usually recommend those high usage scripts for a VPS.
24-48 hours of delivery time is usually given to our customers upon sign up, BUT IT MAY take more time.
By signing up for services on Coolsam Webhosting Solutions, You're acknowledged that We give refunds ONLY if there's a Technical fault from us and if we fail to deliver within the time frame, No refunds will be processed on reasons like "Slow Support" "Downtimes".
2By signing up for services on Coolsam Webhosting Solutions, You're acknowledged that We give refunds ONLY if there's a Technical fault from us and if we fail to deliver within the time frame, No refunds will be processed on reasons like "Slow Support" "Downtimes".
You agree to supply appropriate payment for the services received from Coolsam Webhosting Solutions, in advance of the time period during which such services are provided. You agree that until and unless you notify us of your desire to cancel any or all services received, those services will be billed on a recurring basis. Coolsam Webhosting Solutions reserves the right to change the monthly payment amount anytime.
Backup & Data
We do not provide any kind of backup system/service. You must take your own backup manually by yourselves. We are not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers. We are NOT responsible for any kind of Data Loss caused due to any reason.
All users of Coolsam Webhosting Solutions, and all customers upon signing up for Coolsam Webhosting Solutions services, agree to comply with Coolsam Webhosting Solutions Terms of Service (“TOS”). The TOS is to ensure customers that are using Coolsam Webhosting Solutions’ services with due regard to the rights of other Internet users and in conformity with the requirements of Coolsam Webhosting Solutions’ network environment. The TOS are not exhaustive and Coolsam Webhosting Solutions reserves the right to add, delete, or modify any provision of its TOS at any time without notice, effective upon either the posting of the modified TOS to www.coolsamhosting.com or notification of the modified TOS. Any complaints about a customer’s violation of the TOS should be sent to our support staff.
Except when expressly agreed to the contrary in writing by an authorized representative of Coolsam Webhosting Solutions, this TOS supersedes any other agreement with Cool Handle, whether written, oral, by conduct, or otherwise.